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We have a MESH pharmacist working for us who will be contacting patients to arrange a Home Visit to do a Medication Review. She will not ask for your address as she has all your information to hand. If anyone rings you and asks for your address please contact the surgery immediately.

Important notice – From July 2018 we are now recording all telephone calls for quality monitoring, training, compliance and security purposes in accordance with GDPR regulations.  If you have any questions please refer to our Recording telephone calls policy on the website.

General Data Protection Regulations

On Friday 25th May 2018 the General Data Protection Regulation comes into force. This regulation ensures that the practice will have processes in place which ensure that all information held about patients and staff is secure. For further information please see the practice Privacy Notice accessible on the right hand side of this page.

General rules re who can apply for access

1. All manual and computerised health records about living people are accessible under the  Data Protection Act 1998

2. Competent patients may apply for access to their own records, or may authorise a third  party, such as their lawyer, to do so on their behalf

3. Parents may have access to their child's records if this is in the child's best interests and not contrary to a competent child's wishes

4. People appointed by a court to manage the affairs of mentally incapacitated adults may have access to information necessary to fulfil their function.

5. Information must not be disclosed if it:

  • Is likely to cause serious physical or mental harm to the patient or another person
  • Relates to a third party who has not given consent for disclosure (where that third party is not a health professional who has cared for the patient)

6. Doctors are not entitled to withhold information if patients exercise their right of access (unless any of the above exemptions apply).  They may, however, offer to delete any inappropriate comments and may find it helpful to discuss any potentially distressing entries with patients in advance of access

7. Confidentiality of third parties must be maintained - any entries in notes must be prepared beforehand.  This might be done by omitting names and identifying particulars from the records before disclosure, and care should be taken to ensure that the information is genuinely anonymous

8. Patients are entitled to a copy of their records, for example a photocopy of paper records or print out of computerised records

9. It is not necessary for patients to make a formal application for access to see their records - nothing in the law prevents doctors from informally showing patients their records or, bearing in mind duties of confidentiality, discussing relevant health issues with carers

Maximum fees chargeable to individuals for this service (set by the secretary of state)

1. To provide access and copies:

  • Records held totally on computer: £10
  • Records held in part on computer and in part manually: a reasonable fee of up to £50
  • Records held totally manually: a reasonable fee of up to £50

2. To allow patients to read their records (where no copy is required):

  • Records held totally on computer: £10
  • Records held in part on computer and in part manually: £10
  • Records held totally manually: £10 unless the records have been added to in the last 40 days when no charge can be made
Timescales for giving access

1. Access must be given promptly and in any event within 40 days of receipt of the fee and request.

2. If access has been given, there is no obligation to give access again until a reasonable time interval has elapsed (what is reasonable is not strictly defined, but is arguable depending on the nature of the data, the purposes for which it is processed and the frequency with which it has been altered

3. Doctors are not required under the Act to approach a third party for consent to disclosure, although may wish to in some circumstances.  If consent is sought, doctors should, in the meantime, release the remainder of the records

4. If the doctors are happy for the information to be viewed, it is not essential for a clinician to be present when the patient views the records.  It may however be helpful for the person who assists patients with viewing their records to have a clinical background so that technical issues can be explained

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