Rockwell Medical Centre, Thorpe Edge, Bradford, BD10 8DP
Telephone: 01274 612245
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Wrose Health Centre, Kings Road, Bradford, BD2 1QG | Telephone: 01274 638353
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The NHS Commissioning Board (NHSCB), has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
NHSCB also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
In particular, NHSCB will:
If you would like more information about NHSCB, the functions it is intended to provide and the standards it should strive to achieve please ring 03003-11-22-33 or email firstname.lastname@example.org.