Practice Policies
Complaints: The purpose of this policy is to provide guidance for staff and assurance to patients that Rockwell and Wrose Practice is committed to continually providing high quality healthcare for all patients and supporting the staff who provide this care. The aim of the policy is to provide all staff with an outline of how we handle complaints. All patients regardless of age, gender, ethnic background, culture, cognitive function, or sexual orientation have the right to have their privacy and dignity respected.
Complaints Policy 2025_
NEW Complaints procedure leaflet -March 25
Confidentiality. Healthcare organisations have a duty of confidentiality to patients and also a duty to protect patient information under the requirements of the Data Protection Act 198 All members of our team have access to patient information and are bound by strict rules of confidentiality.
Rockwell and Wrose Privacy Notice Jan 2025_
Data Protection – All members of our team undertake mandatory Data Protection training annually, and adopt the General Data Protection Regulations 2018 principles below . We are registered with the Information Commissioners Office ICO Registration Certificate – Z5692216
- Is processed fairly and lawfully
- For specified purposes3Adequate , relevant and not excessive
- Accurate and kept up to date
- Not kept for longer than necessary
- Processed in accordance with rights of data subjects
- Protected by appropriate security
- Not transferred outside the EEA without protection
Patient Consent .
At this organisation, clinicians are to adhere to the General Medical Council (GMC) Decision making and consent guidance which details the seven principles of decision making and consent:
- All patients have the right to be involved in decisions about their treatment and care and be supported to make informed decisions if they are able.
- Decision making is an ongoing process focused on meaningful dialogue involving the exchange of relevant information specific to the individual patient.
- All patients have the right to be listened to, and to be given the information they need to make an informed decision and the time and support they need to understand it.
- Doctors must try to find out what matters to patients so that they can share relevant information about the benefits and harms of the proposed options and the reasonable alternatives, including the option to take no action.
- Doctors must start from the presumption that all adult patients have capacity to make decisions about their treatment and care. A patient can only be judged to lack capacity to make a specific decision at a specific time, and only after assessment in line with legal requirements.
- The choice of treatment or care for patients who lack capacity must be of overall benefit to them, and decisions should be made in consultation with those who are close to them or advocating for them.
- Patients whose right to consent is affected by law should be supported to be involved in the decision-making process and to exercise choice if possible
General Policies
Request for Treatment when outside the country
Sharing Records
Click on the link to view the leaflet about Sharing Records
Consent form for record sharing. Just print off, sign and hand into reception.
CARE DATA-A BRIEF SUMMARY
Following consultation with the British Medical Association, NHS England, Royal College of GP’s, and the Health and Social Care Information service, the government intend to extract important information from the GP computers about patients and their ilnesses.
Names and Addresses will NOT be released
The Department of Health will use this to make plans for NHS provision in the future
Click here to read the information leaflet
Click here for the opt-out form. Fill it in and hand into your surgery and we will update your records accordingly.
